Global Service Programs : Warranty Information
As the trusted global provider of primary and archival data storage solutions, Overland-Tandberg offers NEO and RDX data management and backup solutions that are backed by world-class service and support. OT-Care uplift and extension support offerings serve as a complement to the standard OT-Care product warranty associated with each product, ensuring that our customers have the optimal level of service and support required to meet their particular needs.
OT-Care Product Warranty
Overland-Tandberg Service Levels
| Service Feature | RTB | BRONZE | SILVER | GOLD | PLATINUM |
|---|---|---|---|---|---|
| Telephone and Email Support (9*5) | • | • | • | ||
| Telephone and Email Support (24*7) | • | • | |||
| Live Chat Support (9*5) | • | • | • | • | • |
| Firmware Updates and Patches | • | • | • | • | • |
| Advanced Replacement, 48 hrs/ 2 Business Days | • | ||||
| Advanced Replacement, NBD, Next Business Day (CRU) | • | ||||
| Onsite Repair/Replace, NBD, Next Business Day (FRU) | • | ||||
| Onsite Repair/Replace, NBD, Next Business Day (CRU/FRU) | • | ||||
| Onsite Repair/Replace, 24x7x4hr. (CRU/FRU) | • | ||||
| Inclusive of All Shipping Costs | • | • | • | • |
Choose the OT-Care Product Warranty information for your specific region:
Notes:
- Service response time based on geographical proximity to service center.
- Additional charges may apply to zones outside the standard coverage area.
- Overland-Tandberg will at its sole discretion, select the most appropriate repair method:
- Remotely, firmware update etc.
- Shipment of a customer replaceable unit (CRU), for installation by customer
- Shipment of a new unit/system, for installation by customer
- Service call by engineer to repair/replace unit at customer site