Contact Support

Telephone:

For urgent, complex problems, or on-site service contract entitlements, contacting our support teams by telephone may be the most expedient option. Please contact the support team in your geography, and have the existing case number, contract or product registration details available when you call.

Americas:

• Toll-Free: 1.877.654.3429 (US and Canada)
• International: 1.858.309.6535
• Hours of Operation: 7:00am to 5:00 pm (PST) Monday through Friday
• If you have a 24x7x4-Hr. entitlement or have purchased Overland-Tandberg 24x7x4-Hr. Access follow the prompts to reach our 24x7x4-Hr. technical support team.

Europe, Middle East, Africa:

• Telephone: 00800 826 323 74 (toll free for most European countries – please see list below.)
• Telephone  +49 (0) 231-5436-0
• Hours of Operation: 7:00 am to 6:00 pm (CET) Monday through Friday. If you have a 24x7x4-Hr. entitlement or have purchased Overland-Tandberg 24x7x4-Hr. Access follow the prompts to reach our 24x7x4-Hr. technical support team.
• Languages: Technical support for our European customers is available in English, French, and German languages.

Telephone Support

Overland-Tandberg offers a free phone number for the following countries:

• Austria #
• Belgium
• Czech Republic #
• Denmark #
• Finland #
• France
• Germany #
• Hungary
• Ireland #
• Italy
• Netherlands #
• Norway #
• Poland #
• Portugal #
• Slovakia
• Slovenia #
• Spain #
• Sweden #
• Switzerland #
• United Kingdom #

The international free phone telephone number is also available from mobile phones in European countries marked with #.

Overland-Tandberg offers free Technical Support for all currently shipping in warranty products during normal business hours:
Tech support: Mon to Fri 07:00 to 18:00 CET (06:00 to 17:00 GMT)
Service logistics Mon to Fri 07:00 to 17:00 CET (06:00 to 16:00 GMT)

Asia Pacific:

If you have a purchased services contract, for fastest support please call direct to your assigned service provider. Contact numbers for the provider can be found on the Service certificate that was sent when the product was registered or when the purchased enhanced service or extended coverage was processed. Our Warranty Administration group can provide you with a new certificate if needed. See Warranty Administration section below for contact information Germany: + 49 231 5436 0.

Telephone Support

A Universal International Freephone Number (UIFN) is available in most countries. The UIFN is a free call service for customers to contact Overland-Tandberg Support by telephone.

When calling for support using the Universal International Freephone Number (UIFN) or International Direct Dial (IDD) number there is a greeting, then follow this sequence to be connected to a Support Engineer.

• Choose your language – press “1” for English.
• Select the relevant option
  1. Press “1” if your device is covered by Secure Care Onsite Service Contract. Have you Service Contract reference number ready to provide to the technician,
  2. Press “2” if your device is not covered by Secure Care Onsite Service Contract and you require technical support.

If you do not wish to make an IDD call, or you do not have access to a UIFN, please send an email to support@overlandtandberg.com.

For all other Asia Pacific technical support questions not under a purchased services contract, please use the following World-wide technical support phone contact information Germany: + 49 231 5436 0