Contact Support

Our technical support teams stand ready to assist you with all of your technical questions regarding your Overland-Tandberg products. Whether it is installation and configuration assistance or help resolving a product failure we are here to help. Overland-Tandberg support is located across the globe to provide you with assistance no matter what time zone you are in.

Online Support:

You may find the quickest way to open a support case with us is to use our online web portal. Click Here to open a support call – you will be prompted to login then select one of your registered products, and an active case number will be generated immediately. You may also open a support call by sending an email to support@overlandtandberg.com – please include your contact details and full registration information for the product you are inquiring about.

ATTENTION: Calls opened electronically will be reviewed and responded to by our technical support teams within 24 hours of receipt.  If you have a 24x7x4-Hr. entitlement please utilize one of our other phone contact options detailed below to ensure prompt attention.

Telephone:

For urgent, complex problems, or on-site service contract entitlements, contacting our support teams by telephone may be the most expedient option. Please contact the support team in your geography, and have the existing case number, contract or product registration details available when you call.

Americas:
  • Toll-Free: 1.877.654.3429 (US and Canada)
  • International: 1.858.309.6535
  • Hours of Operation: 7:00am to 5:00 pm (PST) Monday through Friday
  • If you have a 24x7x4-Hr. entitlement or have purchased Overland-Tandberg 24x7x4-Hr. Access follow the prompts to reach our 24x7x4-Hr. technical support team.
Europe, Middle East, Africa:
  • Telephone: 00800 826 323 74 (toll free for most European countries)
  • Telephone  +49 (0) 231-5436-142
  • Germany:  Telephone  +49 (0) 231-5436-465
  • Hours of Operation: 7:00 am to 6:00 pm (CET) Monday through Friday If you have a 24x7x4-Hr. entitlement or have purchased Overland-Tandberg 24x7x4-Hr. Access follow the prompts to reach our 24x7x4-Hr. technical support team.
  • Languages: Technical support for our European customers is available in English, French, and German languages.

Telephone Support

Overland-Tandberg offers a free phone and fax number for the following countries:

  • Austria #
  • Belgium
  • Czech Republic #
  • Denmark #
  • Finland #
  • France
  • Germany #
  • Hungary
  • Ireland #
  • Italy
  • Netherlands #
  • Norway #
  • Poland #
  • Portugal #
  • Slovakia
  • Slovenia #
  • Spain #
  • Sweden #
  • Switzerland #
  • United Kingdom #

The international free phone telephone number is also available from mobile phones in European countries marked with #.

Overland-Tandberg offers free Technical Support for all currently shipping in warranty products during normal business hours:
Tech support: Mon to Fri 08:30 to 18:00 CET (07:30 to 17:00 GMT)
Service logistics Mon to Fri 08:00 to 17:00 CET (07:00 to 16:00 GMT)

 

Asia Pacific:

If you have a purchased services contract, for fastest support please call direct to your assigned service provider. Contact numbers for the provider can be found on the Service certificate that was sent when the product was registered or when the purchased enhanced service or extended coverage was processed. Our Warranty Administration group can provide you with a new certificate if needed. See Warranty Administration section below for contact information Germany: + 49 231 5436 142.

Telephone Support

A Universal International Freephone Number (UIFN) is available in most countries. The UIFN is a free call service for customers to contact Overland-Tandberg Support by telephone.

CALLING FROM SERVICE TYPE CONTACT INFORMATION CARRIER
Australia UIFN 0011 800 TANDBERG
= 0011 800 826 323 74 (Toll free)
Optus & Reach (Telstra)
Bahrain IDD Call +971 4379 4160  
China Local call 400-922-2113 (Local call from anywhere in China) Accessible from all fixed-line and mobile phones in China.
Hong Kong UIFN 001 800 TANDBERG
= 001 800 826 323 74 (Toll free)
Reach HK
India Domestic Toll-free 1800 120 6542 (Toll free)  
Indonesia Local call (+62) 21 66672760  
Kuwait IDD Call +971 4379 4160  
Malaysia UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Telekom Malaysia Berhad
New Zealand UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Telecom NZ
Oman IDD Call +971 4379 4160  
Philippines UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
PLDT
Qatar IDD Call +971 4379 4160  
Saudi Arabia Domestic Toll-free 8008971913  
Singapore UIFN 001 800 TANDBERG =
001 800 826 323 74 (Toll free)
SingTel (Non SingTel customers are advised to subscribe to SingTel 001 or use the CALL ME BACK link on the support webpage)
Taiwan UIFN 00 800 TANDBERG
= 00 800 826 323 74 (Toll free)
Chunghwa Telecom
Thailand UIFN 001 800 TANDBERG
= 001 800 826 323 74 (Toll free)
CAT Telecom
UAE Domestic Toll-free 800 84465  
Others IDD +49 231 5436142 Tandberg Data Asia

When calling for support using the Universal International Freephone Number (UIFN) or International Direct Dial (IDD) number there is a greeting, then follow this sequence to be connected to a Support Engineer.

  • Choose your language – press “1” for English.
  • Select the relevant option
    1. Press “1” if your device is covered by Secure Care Onsite Service Contract. Have you Service Contract reference number ready to provide to the technician,
    2. Press “2” if your device is not covered by Secure Care Onsite Service Contract and you require technical support.

If you do not wish to make an IDD call, or you do not have access to a UIFN, press the Call Me Back button at the right panel of this page to request a call back from Tandberg Data support.

For all other Asia Pacific technical support questions not under a purchased services contract, please use the following World-wide technical support phone contact information Germany: + 49 231 5436 465

 

Customer Service (RMA and Warranty Administration)

Overland-Tandberg customer service groups located in California and the United Kingdom are available during standard business hours to answer questions regarding Return Material Authorizations (RMA’s), Product registrations, warranty and contract coverage, as well as other support activity that you require. Please see below for contact information and hours of operations for these departments.

Americas & Asia Pacific:
  • RMA Administration*: Return Authorizations, replacement part shipments, spare parts purchases
  • Phone: 1 858 571 5555
  • E-Mail: rmaadmin@overlandtandberg.com
  • *please note: RMA’s are issued by Overland-Tandberg technical support department after technical troubleshooting has been completed
  • Warranty Administration:
    • Phone:  1 858 571 5555
    • Email: warranty@overlandtandberg.com
    • Hours of Operation: 7:00 am to 4:00 pm (PST) Monday through Friday (excluding Overland-Tandberg holidays)
Europe, Middle East, Africa:
  • RMA Administration: Return Authorizations, replacement part shipments, spare parts purchases
  • Germany:  Telephone  +49 (0) 231-5436-142
  • Europe +00800 82632374
  • E-Mail: emeareturns@overlandtandberg.com
  • Hours of Operation: 9:00 am to 5:00 pm (GMT) Monday through Friday (excluding Overland-Tandberg holidays)
  • Warranty Administration: Please email our corporate team at warranty@overlandtandberg.com

Service Contract Sales:

Overland service contract sales staff is available to help you with pricing and renewal of your Overland-Tandberg support agreement. We offer multiple support levels designed to provide the right level of coverage and peace of mind that your Overland-Tandberg product will be properly maintained and operate as designed.

Many customers find our online renewal capability via our customer support web portal is the easiest and fastest way to check your current entitlement, get a quote or renew coverage for individual units. Click Here  to begin the renewal process.

 

Worldwide: