Global Service Programs - Service Options
Overland-Tandberg Service Levels
| Service Feature | RTB | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|---|
| Web and email support (24×7) | • | • | • | • | • |
| Firmware updates and patches | • | • | • | • | • |
| Remote problems and diagnostic support | • | • | • | • | • |
| Telephone support (9×5) | • | • | • | ||
| Telephone support (24×7) | • | • | |||
| Advanced replacement, 2x b/days | • | ||||
| Advanced replacement, 1 x b/days (CRU) | • | ||||
| Onsite repair/replace, 1 x b/days (FRU) | • | ||||
| Onsite repair/replace, 1 x b/days (CRU/FRU) | • | ||||
| Onsite repair/replace, 24x7x4hr. (CRU/FRU) | • | ||||
| Inclusive of all shipping costs | • | • | • | • |
Find the OverlandCare Product Warranty information for your specific region:
Notes:
- Service response time based on geographical proximity to service center.
- Additional charges may apply to zones outside the standard coverage area.
- Overland-Tandberg will at its sole discretion, select the most appropriate repair method:
- Remotely, firmware update etc.
- Shipment of a customer replaceable unit (CRU), for installation by customer
- Shipment of a new unit/system, for installation by customer
- Service call by engineer to repair/replace unit at customer site